The introduction of broadband Internet in Malaysia over the last few years has seen the population of Internet usage rise from 3.7 million in 2000 to a staggering 11.1 million in 2006. It is a fact that, the Internet has become an indispensable routine for many of us. Countless activities take place over every imaginable moment in the realms of cyberspace; blogging, reading the news, conducting web conferences, online purchasing and settlement of bills - are just a few to mention. Indeed, the Internet has made life easier for us in many ways that the mere thought of being deprived of it becomes unimaginable.
TMNET has long been an issue of much controversy. Despite its establishment as the 'largest' Internet service provider in Malaysia, it has also earned itself a reputation for being the most frustrating. However, the final straw came as the recent Taiwan earthquake took place. Like many Malaysians, I was dumbfounded to discover prehistoric Internet connections since 27th December. With that said, I strongly agree that TMNET is entirely at fault for the aforementioned. In my opinion, TMNET's vision does not in any way reflect the reality of the Internet conditions in Malaysia. Nevertheless, I have taken sections of it for a critical analysis.
The first paragraph states that, 'TM Net is committed to bringing the Internet to all Malaysians be it for homes or businesses [and] aims to make the world accessible to all through the Technologies we provide'. As confident and boastful as that may sound, TMNET has only one technology and it is the damaged APNC2 submarine cable. So, what are their other 'Technologies'? I believe the public has yet to see anything apart from the atrocious customer service, poor Internet connections and, overall, an inefficient management.
The following then says that, 'TM Net will lead the way in becoming the country’s main Total Solutions Provider with a commitment focused on providing Quality Service that will transform the nation into a techno-centric population while promoting the development of K-Economy and the preferred destination on the Global Information Superhighway'. Truthfully, is this what you call 'quality service'? On the 'Total Solutions Provider' bit, based on the status quo, is TMNET really solving any of my Internet-related problems or is it simply constituting the main problem?
TMNET's spokesperson mentioned that 'a few days' would be required to rectify the situation. We'll see what happens then.
TMNET has long been an issue of much controversy. Despite its establishment as the 'largest' Internet service provider in Malaysia, it has also earned itself a reputation for being the most frustrating. However, the final straw came as the recent Taiwan earthquake took place. Like many Malaysians, I was dumbfounded to discover prehistoric Internet connections since 27th December. With that said, I strongly agree that TMNET is entirely at fault for the aforementioned. In my opinion, TMNET's vision does not in any way reflect the reality of the Internet conditions in Malaysia. Nevertheless, I have taken sections of it for a critical analysis.
The first paragraph states that, 'TM Net is committed to bringing the Internet to all Malaysians be it for homes or businesses [and] aims to make the world accessible to all through the Technologies we provide'. As confident and boastful as that may sound, TMNET has only one technology and it is the damaged APNC2 submarine cable. So, what are their other 'Technologies'? I believe the public has yet to see anything apart from the atrocious customer service, poor Internet connections and, overall, an inefficient management.
The following then says that, 'TM Net will lead the way in becoming the country’s main Total Solutions Provider with a commitment focused on providing Quality Service that will transform the nation into a techno-centric population while promoting the development of K-Economy and the preferred destination on the Global Information Superhighway'. Truthfully, is this what you call 'quality service'? On the 'Total Solutions Provider' bit, based on the status quo, is TMNET really solving any of my Internet-related problems or is it simply constituting the main problem?
TMNET's spokesperson mentioned that 'a few days' would be required to rectify the situation. We'll see what happens then.
